# Overview of Phone

Use Phone to make phone calls, set up speed dials, keep track of calls, and send text messages. Your wireless service provider may also provide other useful services such as voice mail, Call Forwarding, and Caller ID.

If Internet calling is available on your device, you can choose to place calls over the Internet through a Wi-Fi network or over the cellular lines. If your organization provides Internet calling, you may need to be connected to its Wi-Fi network to use that Internet calling network.

The integrated phone in your device can also be used to connect your device to an ISP or work network so you can browse the Web and read e-mail. You can connect to the Internet or work network using a cellular line.

#### See also

Answer a call

Connect to the Internet

Connect to Work

# Answer or ignore a first call

- Tap Answer, or press the TALK button. To ignore the call, tap Ignore

Tips

When you receive a phone call, you have the option to ignore it. If you ignore the call, the phone will stop ringing and the caller may be sent to your voice mail, depending on your service provider. To ignore a call, tap Ignore.

If you receive a call while in a call, tap Wait to place the call in Call Waiting.

You can use other programs on your device during a call. To switch quickly back to Phone, press TALK or tap > Phone. To end the call, press END.

When someone who isn't in your list of contacts calls you, you can create a contact during the call or from Call History by tapping Menu > Save to Contacts.

#### See also

Mute a call

# Change network settings

1. Tap > Settings.
2. Tap Phone > Network tab.

You can view available wireless networks, determine the order in which your phone accesses another network if the current one is unavailable, specify whether you want to change networks manually or automatically, and add a network.

The network your device is currently using is listed at the top of the screen. It will remain active until you change it, lose your signal, or change your SIM.

Tip

To change network settings from the Phone keypad, tap Menu > Options > Network tab.

#### See also

View available networks

Set preferred networks

Add a network

# Change phone settings

- Tap > Settings > Phone.

You can customize phone settings, such as the ring type and ring tone to be used for incoming calls, and the keypad tone to be used when entering phone numbers. You can also protect your phone from unauthorized use.

You can customize phone settings, such as the ring type and ring tone to be used for incoming calls, and the keypad tone to be used when entering phone numbers.

Tip

To change phone settings from the Phone keypad, tap Menu > Options > Phone tab.

Tip

To change phone settings from the Phone keypad, tap Menu > Options.

#### See also

Change the ring type

Change the ring tone

# Change the ring tone

You can select a ring tone to notify you of incoming calls.

1. From the Phone keypad, tap Menu > Options > Phone tab.
2. In the Ring tone list, tap the sound you want to use.

1. From the Phone keypad, tap Menu > Options.
2. In the Ring tone list, tap the sound you want to use.

Tip

To use custom .wav, .mid, or .wma files as ring tones, use ActiveSync on your PC to copy the file to the /Windows/Rings folder on your device. Then, select the sound from the Ring tone list. For more information on copying files to your device, see ActiveSync Help on your PC.

#### See also

Change the ring type

# Change the ring type

You can change the way that you are notified of incoming calls. For example, you can choose to be notified by a ring, a vibration, or a combination of both.

1. From the Phone keypad, tap Menu > Options > Phone tab.
2. In the Ring type list, tap the desired option.

1. From the Phone keypad, tap Menu > Options.
2. In the Ring type list, tap the desired option.

#### See also

Change the ring tone

# Set preferred networks

You can set your preferred networks in the order you want your device to access them. For example, if your first preferred network is unavailable, your device will try to access your second preferred network.

1. From the Phone keypad, tap Menu > Options > Network tab.
2. Tap Set Networks and follow the instructions on the screen.
3. Once you have set your preferred networks, tap OK to return to the Network tab. In the Network selection list, tap Automatic.

#### See also

View available networks

Add a network

# Block calls

Use Call Barring to block certain types of incoming and/or outgoing calls.

1. From the Phone keypad, tap Menu > Options > Services tab.
2. Tap Call Barring, then tap Get Settings.
3. Select the type of incoming and/or outgoing calls you want to block.

#### See also

Forward calls

# Forward calls

Use Call Forwarding to forward all incoming calls to a different number.

1. From the Phone keypad, tap Menu > Options > Services tab.
2. Tap Call Forwarding, Then tap Get Settings.
3. Select the Forward all incoming phone calls check box, and enter the phone number that is to receive forwarded calls.

You can also use Call Forwarding to forward incoming calls to a different number based on your situation.

- To forward calls only when you can't answer your phone, select the No answer check box.
- To forward calls only when your phone is turned off or you are unreachable, select the Unavailable check box.
- To forward calls only when the line is busy, select the Busy check box.

#### See also

Block calls

# Mute a call

During a call, you can mute your microphone so that the person with whom you are speaking cannot hear you, but you can still hear him or her. This is useful if, for example, you do not want the other person to hear a conversation or background noise on your side of the call.

- From the Phone keypad, tap Mute.

#### See also

Make a conference call

# View available networks

You can view all wireless networks available to you.

1. From the Phone keypad, tap Menu > Options > Network tab.
2. Under Network selection, select Manual.

   The list of available networks is displayed.

#### See also

Set preferred networks

Add a network

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# How do I...

Change phone settings

# How do I...

Change network settings

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# Help on the Web...

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# How do I...

Make a conference call

Make a call using Internet calling

Secure your device

Change phone settings

Overview of Phone

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# How do I...

Forward calls

# Help on the Web...

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# Help on the Web...

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# How do I...

Secure your device

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# How do I...

Block calls

# How do I...

Make a conference call

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# Put a call on hold

You can put a call on hold so you can call another number or answer an incoming call. If you have more than one call on the line, you can move from one call to the other.

- To put a call on hold, tap Hold.
- To move from one call to another, tap Swap.

#### See also

Make a conference call

# Assign a ring tone to a contact

To identify who is calling you by the ring tone, you can assign a custom ring tone to each contact.

1. Tap > Contacts.
2. Tap the contact to whom you want to assign a ring tone.
3. Tap Menu > Edit.
4. Tap Ring tone, and tap the ring tone you want.
5. Tap OK.

To identify who is calling you by the ring tone, you can assign a custom ring tone to each contact.

1. Tap > Contacts.
2. Tap the contact to whom you want to assign a ring tone.
3. Tap Menu > Edit.
4. Tap Ring tone, and tap the ring tone you want.
5. Tap OK.

# How do I...

Block calls

# Add a network

If you don't see the network you want in the list of preferred networks, you can add one to the list.

1. From the Phone keypad, tap Menu > Options > Network tab.
2. Tap Set Networks.
3. Tap New Network.
4. Do one of the following:
   - If you know the code of the network you want to add, select Specify numeric code and enter the code.
   - If you don't know the code of the network, select Add a network from the list and select a network.
5. Tap OK.

# How do I...

Add a network

# How do I...

Create a contact

# How do I...

Block calls

# Overview of Internet calling

Internet calling allows you to make calls over the Internet, rather than using the cellular phone system. Internet calling may be preferred when:

- You have Internet access and your cellular connection is poor, or you would incur roaming charges.
- Your workplace provides an Internet calling system that you can use without using cellular minutes. However, if your workplace disables Wi-Fi, you will not be able to make or receive calls using Internet calling.
- You want to make a call to a number that is available only over the Internet. These numbers appear in Contacts as number@URL or as an IP address (nnn.nn.nn.nn).

Your Internet Calling settings define your preferences for when to use internet calling and when to use cellular calling. You can override these settings for individual calls.

Internet calling is available when all of the following are true:

- Your phone has a connection to the Internet, either wireless or through your desktop computer. If you lose your connection during a call, the call will be dropped.
- Your phone can connect to an internet calling server.
- Your Internet Calling settings permit you to make a call. Internet calling can be turned off, restricted to certain times of day, or restricted to times when cellular service is not available.

Tips

- Use cellular if you expect to leave the Wi-Fi area before you finish the call.
- To save battery life, turn off Wi-Fi if you will be out of Wi-Fi range for a long time.

Related Sections

View Internet calling provider and status

Specify when to use Internet calling

# View Internet calling provider and status

Your Internet calling provider and status appear as a line on the Today screen. The status can be any of the following:

Available
  Internet calling is available but is not the default for the next outgoing call. To use Internet calling for the next call, press and hold the * key. This cycles through line 1, line 2 (if available) and Internet calling.
Selected
  Internet calling is available and is the default for the next outgoing call.
Searching
  The phone is making a connection with the server that provides the Internet calling service.
No service
  The phone cannot connect with the server that provides the Internet calling service. This can happen if there is no Internet connection active, or if the server is unavailable.
Not available
  This means one of two things:
  - If the provider appears as Internet Calling, the phone is not configured to use Internet calling.
  - If any other provider is listed, the Phone setting for Internet Calling is Never.

#### See Also

Overview of Internet calling

# Identify Internet phone numbers

Some phone numbers can be called only by using Internet calling. These numbers appear in Contacts as number@URL or as an IP address (nnn.nn.nn.nn).

#### See also

Overview of Internet calling | View Internet calling provider and status

# Specify when to use Internet calling

1. On the Today screen, tap Start > Settings >
2. On the Personal tab, tap Phone.
3. On the Internet tab, select one of the following options:

   Option | Implications
   --- | ---
   Whenever available | While you have a connection to the Wi-Fi network you use for Internet calls, Internet calling is your default phone line.
   Only if cellular is not available | While you have a connection to the Wi-Fi network you use for Internet calls and do not have a cellular connection, all calls are made using Internet calling.
   Except on nights and weekends | Calls made on nights and weekends use your cellular connection.
   Never | Internet calling is not available while this option is selected.

4. Tap Done.

#### See Also

Overview of Internet calling | Make a call using Internet calling

# Make a call using Internet calling

1. Switch phone lines to Internet calling, if necessary.
2. Call the number as usual. You can call any number that you can call on your cellular line, plus Internet phone numbers.

Tips

- To make an Internet call, you must be connected to the Wi-Fi network you use for Internet calls, and your Internet calling setting must be something other than Never.
- If you expect to be out of range of the Wi-Fi network before you end the call, use a cellular line instead of Internet calling.

#### See Also

Overview of Internet calling | Switch between phone lines | Identify Internet phone numbers | Change your Internet calling setting

# Switch between phone lines

If your service plan and SIM card support Internet calling, you can switch between your cellular and Internet calling lines as follows:

1. Tap > Settings > Phone > Internet tab.
2. To use Internet Calling, choose Whenever available. To use your cellular line, choose Never.

See Also

Specify when to use Internet calling

# Transfer an Internet call

1. During an Internet call, tap Menu > Transfer.
2. Dial the number to which you want to transfer the call.
3. Tap Transfer. Or, tap Menu > Cancel transfer.

Tips

- The call you transfer must not be on hold when you initiate the transfer.
- You can transfer a call while another call is on hold.

#### See Also

Overview of Internet calling | Make a call using Internet calling |

# Troubleshoot Internet call transfers

If the transfer fails, your conversation with the party you were calling reverts to a normal conversation if possible. A transfer can fail for any of the following reasons:

Error Message | What you should do
--- | ---
Cancel transfer | You cancelled the transfer. Try again.
Transfer failed | The Internet calling server was unable to complete the transfer. Try again later, or contact your system administrator.
Unable to complete call as dialed | Verify that you have the correct number and try again.
Transfer complete | If the transfer failed but you get this message, the transfer timed out. Contact your system administrator.

#### See Also

Overview of Internet calling | Transfer an Internet call

# Call a voice mailbox

- On the phone keypad, tap and hold 1.

Note

- If you are out of range for a phone line when voice mail arrives, you will be notified that you have voice mail the next time you are able to receive calls on that line.
- If you have more than one phone line, the voice mailbox that you reach will be determined as follows:
  - If only one voice mailbox has new voice mail, you will reach that mailbox.

If both voice mailboxes have new voice mail, you will reach line 1 first, then line 2.

If more than one voice mailbox has new voice mail, you will reach line 1 first, then line 2, then Internet calling.

If you have no unread voice mail, you will reach the voice mailbox for the line indicated by the Call Mode icon.

- You can call a specific voice mailbox by calling that number directly.

See Also

Switch between phone lines

# Troubleshoot an Internet call

- If you are unable to call an Internet-only number, make sure that your Internet calling setting is not Never, and that your device is set up to make Internet calls.
- If you get the message "Unable to connect," make sure that you have a connection to the Wi-Fi system you use for Internet calling, and that you are registered on that system.
- If you get the message "Unable to complete the call as dialed," verify the number and try again.

#### See Also

Overview of Internet calling | View Internet calling provider and status | Identify Internet phone numbers

# Answer or postpone a second call

- To put the first call on hold and answer the second call, press TALK or tap Answer. To switch between calls, tap Swap.
- To postpone answering the call, tap Ignore. The call will be sent to your voice mail.

# Make a call from the contact list

1. Tap > Contacts.
2. Tap the contact you want to call, or select it and tap Call or press the TALK button.

   Note

   If there is more than one number for the contact, tap the number you want to use. Or, select it and tap Call or press the TALK button.

# Make a call by entering a contact name

1. Tap > Phone.
2. Use a text input method to enter the contact's first or last name. You may need to hide the keypad.
3. When the contact appears in the list, select it and tap Call.

# Make an emergency call

- Enter the emergency phone number for your location and press TALK.

Notes

- You can make calls to emergency service numbers under any circumstances, even if you have enabled the SIM PIN and/or locked the device.
- Emergency calls use a cellular network if it is available, even if Internet calling is the default mode for the next call.

Note

You can make calls to emergency service numbers under any circumstances, even if you have locked the device.

# View Call History

- On the Phone keypad, tap Call History.
- To view the call history for a specific contact, open the contact and tap Menu > View all calls.

Tip

To view missed calls, incoming calls, and outgoing calls separately, tap Menu > Filter, then tap the type of calls to view.

# Make a call from a hyperlink phone number

You can quickly dial a phone number from an e-mail or text message that contains a hyperlink phone number. A hyperlink phone number is underlined in the same manner as a Web site address.

1. Tap the phone number in the message.
2. Tap Call.

# Make a call using a recently dialed phone number

1. Tap > Phone.
2. Tap the recently dialed contact from the list above the keypad. You can scroll down the list. To see more of the list, hide the keypad.
3. Tap the number you want to use to call the contact.

# Make a conference call

You can create a phone session between yourself and two or more other parties.

1. Dial the first number.
2. While you are connected to the first number, tap Hold.
3. Call the second number.
4. Tap Menu > Conference.
5. To add another party, tap Hold, dial the number, then tap Menu > Conference.
6. When you end the call, all parties will be disconnected.

Tips

- If you want to talk to one of the parties privately during the call, tap Menu > Private. To include everyone in the call again, tap Menu > Conference.
- Internet calls cannot be conferenced.

Tip

- If you want to talk to one of the parties privately during the call, tap Menu > Private. To include everyone in the call again, tap Menu > Conference.

See also

Mute a call

Make a call using Internet calling

# Find a contact from Call History

1. On the phone keypad, tap Call History.
2. Tap the name or phone number of the contact you are looking for.
3. Tap Menu > Open Contact.

# How do I...

Make a call using Internet calling

Specify when to use Internet calling

View Internet calling provider and status

Transfer an Internet call

Troubleshoot an Internet call

Troubleshoot Internet call transfers

# Make a call using autodial

You may be able to make certain calls just by entering the number, without pressing TALK. Your phone administrator determines what numbers, if any, can be autodialed.

1. Tap > Phone.
2. Enter the number.

Tip

The numbers most often set for autodial include the local emergency number and numbers using a specific prefix.

# Make a call by entering a phone number

1. Tap > Phone.
2. Enter the number.
3. Tap Talk.

# Make a phone call from a text message

A phone number in a text message appears on your device as a hyperlink that you can select to make a phone call.

1. Tap Start, tap Messaging, and then tap Text Messages.
2. Scroll to the message that contains the phone number, and then tap the message.
3. Scroll to and then tap the phone number.
4. Verify that the phone number is correct. If it is necessary, add the country code or area code.
5. Tap Call.

# Make a phone call from an e-mail

A phone number in an e-mail appears on your device as a hyperlink that you can select to make a phone call.

1. Tap Start, tap Messaging, and then scroll to and tap an e-mail account.
2. Scroll to the e-mail that contains the phone number, and then tap the e-mail.
3. Tap the phone number.
4. Verify that the phone number is correct. If it is necessary, add the country code or area code.
5. Tap Call.

# Add a phone number that you allow for outgoing calls

You can specify phone numbers that are the only ones that can be called from your device. These phone numbers are called fixed dialing numbers. A fixed dialing number can be:

- A complete phone number, such as 425-555-9999 or 555-9999.
- The first several numbers of a phone number, such as an area code, an area code plus the prefix, or just a prefix: 425, 425-555, or 555.

Fixed dialing numbers automatically appear in the contacts list and work exactly like other phone numbers. However, after you enable fixed dialing, you can only make a call by using a fixed dialing number or an emergency phone number.

Note

You can use fixed dialing only if it is supported by your mobile operator.

1. Tap Start, and then tap Phone.
2. Tap Menu, tap Options, and then tap the Services tab.
3. Scroll to Fixed Dialing and then tap Get Settings.
4. Tap Menu, and then tap Add.
5. In the Name box, enter a name associated with the fixed dialing number.
6. In the Number box, enter the fixed dialing number or number pattern, and then tap Done.

   A number pattern can be the first several numbers of a phone number, such as an area code. If an area code is added as a fixed dialing number, you can dial any phone number that begins with that area code.

7. Tap Done again.
8. Enter the PIN2 code for the SIM card and then tap Enter.

Note

You must enter the PIN2 code for the SIM card every time that you make a change to fixed dialing, including adding, deleting, and editing a fixed dialing number, and enabling or disabling fixed dialing.

# Restrict calls to allowable phone numbers

After you add fixed dialing numbers to a device, you can restrict outgoing calls to these numbers by enabling fixed dialing.

Note

You can use fixed dialing only if it is supported by your mobile operator.

1. Tap Start, and then tap Phone.
2. Tap Menu, tap Options, and then tap the Services tab.
3. Scroll to Fixed Dialing and then tap Get Settings.
4. Select the Enable fixed dialing check box.

   Tip

   To disable fixed dialing, clear the Enable fixed dialing check box.

5. Tap Done.

# Change the SIM PIN2 code

The SIM PIN2 code controls access to some advanced features of a SIM card, such as fixed dialing. To add, delete, or edit a fixed dialing number, and to enable or disable fixed dialing, you must enter the PIN2 code.

1. Tap Start, and then tap Phone.
2. Tap Menu, tap Options, and then tap the PIN2 tab.
3. Tap Change PIN2.
4. In the Old PIN2 box, enter the old PIN2 code.

   If this is the first time that you are changing the PIN2 code, the old PIN2 code may be the default code. To determine the default PIN2 code, ask your mobile operator.

5. In the New PIN2 box, enter the new PIN2 code.
6. In the Confirm new PIN2 box, enter the same code as you entered in the New PIN2 box.
7. Tap OK.