# Delete all text messages

You can quickly delete all messages and the non-default folders in a Messaging account.

1. Tap > Messaging.
2. Tap Text Messages.
3. Tap Menu > Tools > Clear Text Messages.

   All messages and folders that are linked to the selected account are cleared, and memory is expanded on the device.

Note

You cannot clear messages and folders from the Outlook E-mail account.

# Download messages

The manner in which you download messages depends on the type of account you have.

- To send and receive e-mail for an Outlook E-mail account, begin synchronization through ActiveSync. For more information, see Synchronizing Outlook E-mail.
- To send and receive e-mail messages for an e-mail account that you have with an Internet Service Provider (ISP) or that you access using a VPN server connection (typically a work account), download messages through a remote e-mail server. For more information, see Download messages from the server.

- Text messages are automatically received when your phone is turned on. When your phone is turned off, messages are held by your service provider until the next time it is turned on.

- Text messages are automatically received when your phone is turned on. When your phone is turned off, messages are held by your service provider until the next time it is turned on.

Tip

By default, messages you send are not saved on your device to help conserve memory. If you want to keep copies of sent messages, in the messaging list, tap Menu > Tools > Options > Message tab, and select the Keep copies of sent items in Sent folder check box. If your account is an Outlook E-mail or IMAP4 account, you must also select the Sent Items folder for synchronization. To do this, tap Menu > Tools > Manage Folders and select the check box next to the folder.

#### See also

Start and stop synchronization

# Download messages from the server

To send and receive e-mail messages for an e-mail account that you have with an Internet Service Provider (ISP), or that you access using a VPN server connection (typically a work account), you need to connect to the Internet or to your corporate network, depending on the account.

1. Tap Start > Messaging, and tap an account.
2. Tap Menu > Send/Receive. The messages on your device and e-mail server are synchronized: new messages are downloaded to the device Inbox folder, messages in the device Outbox folder are sent, and messages that have been deleted from the server are removed from the device Inbox folder.

Tips

If you want to read the entire message, tap Menu > Download Message while in the message window. If you are in the message list, tap and hold the message, then tap Menu > Download Message. The message will download the next time you send and receive e-mail. This will also download message attachments if you selected those options when you set up the e-mail account.

Note

If your company is running Microsoft Exchange Server 2007, the message downloads immediately, without waiting until the next time you synchronize.

The size column in the message list displays the local size and server size of a message. Even when an entire message has been downloaded, these numbers may differ because the size of a message can vary between the server and the device.

#### See also

Connect to the Internet

Connect to Work

# Reply to or forward a message

1. Open the message and tap Reply, or Menu > Reply All, or Menu > Forward.
2. Enter your response. To add common messages quickly, tap Menu > My Text and tap a desired message.
3. To check the spelling, tap Menu > Spell Check.
4. Tap Send.

Tips

To see more header information, scroll up.

If you always want to include the original message, do the following:

- From the list view, tap Menu > Tools > Options > Message tab
- Select the When replying to e-mail, include body check box.

In the Outlook E-mail account, you will send less data if you do not edit the original message. This may reduce data transfer costs based on your rate plan.

# How do I...

Delete all messages and folders

# How do I...

Reply to or forward a message

Download messages

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# How do I...

Set up an e-mail account

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# How do I...

Set up an e-mail account

# How do I...

Set up an e-mail account

# How do I...

Set up an e-mail account

# How do I...

Set up an e-mail account

# How do I...

Set up an e-mail account

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# How do I...

Set up an e-mail account

# Set up an e-mail account

Before you can send and receive e-mail, you need to set up an e-mail account that you have with an Internet service provider (ISP), or an account that you access using a VPN server connection (typically a work account).

1. Tap > Messaging.> Setup E-mail.
2. Enter your e-mail address and password, and then tap Next.

   Auto configuration attempts to download necessary e-mail server settings, so you do not need to enter them manually.

Note: When Auto configuration connects to the Internet, it will transmit your e-mail address and other information. To prevent Auto configuration from connecting to the Internet, clear the Attempt to obtain e-mail settings from the Internet check box and enter the e-mail settings yourself. You may need to get e-mail server information from your service provider.

For information that addresses your privacy concerns, tap Privacy Statement.

3. Once Auto configuration has finished, tap Next.
4. Enter your name and account display name, and then tap Next.
5. In the Automatic Send/Receive list, click how often you prefer to synchronize your e-mail, and then tap Finish.

If Auto configuration is unsuccessful, or if you have an account you access using a VPN server connection, contact your ISP or network administrator for the following information and enter it manually:

Setting | Description
--- | ---
User name | Enter the user name assigned to you by your ISP or network administrator. This is often the first part of your e-mail address, which appears before the at sign (@).
Password | You have the option to save your password, so you do not need to enter it each time you connect to your e-mail server.
Domain | Not required for an account with an ISP. May be required for a work account.
Account type | Select POP3 or IMAP4.
Account name | Enter a unique name for the account, such as Work or Home. This name cannot be changed later.
Incoming mail server | Enter the name of your e-mail server (POP3 or IMAP4).
Outgoing mail server | Enter the name of your outgoing e-mail server (SMTP).
Require SSL connection | Select this to ensure you always receive e-mail for this account using an SSL connection. This enables you to receive personal information more securely. Please note that if you select this and your ISP does not support an SSL connection, you will not be able to connect to receive e-mail.
Outgoing mail requires authentication | Select this if your outgoing e-mail server (SMTP) requires authentication. Your user name and password from above will be used.
Use separate settings | Select this if your outgoing e-mail server requires a different user name and password than the ones you entered before.
Outgoing server settings: |
User name | Enter your user name for the outgoing e-mail server.
Password | Enter your password for the outgoing e-mail server.
Domain | Enter the domain of the outgoing e-mail server.
Require SSL for outgoing mail | Select this to ensure you always send e-mail from this account using an SSL connection. This enables you to send personal information more securely. Note that if you select this and your ISP does not support an SSL connection, you will not be able to send e-mail.

Tips

You can set up several e-mail accounts in addition to your Outlook E-mail account.

You cannot add a new account while connected. To disconnect, tap Menu > Stop Send/Receive.

# How do I...

Set up an e-mail account

# How do I...

Set up an e-mail account

# How do I...

Reply to or forward a message

Download messages

# How do I...

Set up an e-mail account

# How do I...

Reply to or forward a message

Download messages

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# Overview of e-mail security

You can help prevent impersonation, tampering, and eavesdropping when sending e-mail messages from your Outlook E-mail account by using Secure Multipurpose Internet Mail Extensions (S/MIME) digital signatures and encryption.

A signature helps prevent impersonation and tampering. Impersonation occurs when a hacker sends e-mail messages and pretends to be someone else. Tampering occurs when a hacker intercepts your e-mail messages and changes the message without the recipient's knowledge.

Signing a message applies the sender's certificate (and public key)to the message. This proves to the recipient that the message is from the sender and not from an imposter.

Encryption helps prevent eavesdropping, which occurs when a hacker intercepts and reads your e-mail messages. Using a cryptographic message format such as S/MIME for encryption helps improve e-mail privacy because it converts plain, readable text of the message into cipher (scrambled) text. The sender's messaging program uses the recipient's public key to encrypt (lock) the e-mail message and attachments. Only the recipient who has the private key that matches the public key you used to encrypt the message can decipher (unscramble) the message.

A certificate is a digital means of proving your identity. When you send a digitally signed message, you are sending your certificate and public key. Certificates can expire or be revoked.

Note

S/MIME encryption and digital signatures for Windows Mobile-based devices are available only with Exchange Server 2003 Service Pack 2 or a later version that supports S/MIME. If you aren't using one of these products, or have not yet synchronized, these options are unavailable.

#### See also

Change e-mail security options

# Copy a text message from the SIM to the Inbox folder

1. Tap > Text Messages.
2. In the message list, select the message you want to copy.
3. Tap Menu > Copy to Inbox.

Notes

Text messages stored on your SIM are automatically displayed in the Inbox folder. Copying them to your device results in duplicate messages in the Inbox folder when your SIM is in use.

This icon next to a message indicates that it is saved on your SIM.

# Set permissions on an e-mail message

This procedure works only with a Microsoft Outlook e-mail account and RMS Server SP1.

1. Tap Start > Messaging.
2. Select an e-mail account.
3. Create a message, then tap Menu > Message Options.
4. In Permissions, do one of the following:
   - To allow anyone to read the message, select Unrestricted access.
   - To prevent the message from being forwarded, printed, or copied, select Do not forward.
5. Tap OK.

# Download a complete e-mail message

1. On the Home screen, tap Start > Messaging and select an account.
2. Select the message to download.
3. Tap Menu > Download Message. The complete message will be retrieved the next time you synchronize or connect to your e-mail server and send and receive e-mail.

Note

If your company is running Microsoft Exchange Server 2007, the message downloads immediately, without waiting until the next time you synchronize.

# Empty the Deleted Items folder

- For a messaging account, to delete messages in the Deleted Items folder permanently, open the message list and tap Menu > Tools > Empty Deleted Items.
- To choose when items will be permanently removed, in the message list, tap Menu > Tools > Options > Storage tab. Then make a selection in Empty deleted items.

#### See also

Delete all text messages

# Download an attachment

- In an open message with an attachment to download, tap the attachment. The attachment is downloaded the next time you synchronize or connect to your e-mail server and send and receive e-mail.

Note

If there are multiple attachments in the message, all attachments are downloaded.

Note

If your company is running Microsoft Exchange Server 2007, the attachment downloads immediately, without waiting until the next time you synchronize.

# Receive attachments

An attachment sent with an e-mail message or downloaded from the server appears below the subject of the message. Tapping the attachment opens the attachment if it has been fully downloaded or marks it for download the next time you send and receive e-mail. You can also download attachments automatically with your messages if you have an Outlook E-mail or IMAP4 e-mail account.

If you have an Outlook E-mail account, do the following:

1. Tap > Programs > ActiveSync.
2. Tap Menu > Options.
3. Under Exchange Server, tap E-mail > Settings, then select Include File Attachments.

If you have an IMAP4 e-mail account with an Internet service provider (ISP) or an account that you access using a VPN server connection (typically a work account), do the following:

1. Tap > Messaging.
2. Tap Menu > Options.
3. Tap the name of the IMAP4 account and the tap Edit Account Setup.
4. Tap Next until you reach Download attachments.
5. In the Download attachments list, click All attachments.

Tips

Embedded images and objects cannot be received as attachments. However, embedded images in plain-text mode can be received as attachments.

An embedded message can be viewed as an attachment when using IMAP4 to receive e-mail. However, this feature does not work if TNEF is enabled so that you can receive meeting requests.

To store attachments on a storage card rather than on the device, tap Menu > Tools > Options > Storage tab, then select the When available, use this storage card to store attachments check box.

# How do I...

Set up an e-mail account

Overview of e-mail security

# Reply to a text message

1. Tap Start, tap Messaging, and then tap Text Messages.
2. Scroll to a message.
3. Tap Menu, tap Reply, and then tap Reply or Reply All.
4. Enter your message, and then tap Send.
5. To end a conversation, tap Menu, and then tap Close.