Phone Help

# Overview of Phone

Use Phone to make phone calls, set up speed dials, keep track of calls, and send text messages. Your wireless service provider may also provide other useful services such as voice mail, Call Forwarding, and Caller ID.

The integrated phone in your device can also be used to connect your device to an ISP or work network so you can browse the Web and read e-mail. You can connect to the Internet or work network using a cellular line. For more information, see Change modem connection settings.

#### See also

Answer a call

Connect to the Internet

Connect to Work

Secure the phone

# Answer a call

- Tap Answer.

Tips

When you receive a phone call, you have the option to ignore it. If you ignore the call, the phone will stop ringing and the caller may be sent to your voice mail, depending on your service provider. To ignore a call, tap Ignore.

If you receive a call while in a call, tap Wait to place the call in Call Waiting.

You can use other programs on your device during a call. To quickly switch back to Phone, press TALK or tap > Phone. Press END to end the call.

When someone who isn't in your list of contacts calls you, you can create a contact during the call or from Call History by tapping Menu > Save to Contacts.

#### See also

Mute a call

Take notes during a call

Change the ringer volume

# Change network settings

1. Tap > Settings.
2. Tap Phone > Network tab.

You can view available wireless networks, determine the order in which your phone accesses another network if the current one is unavailable, specify whether you want to change networks manually or automatically, and add a network. The current network will remain active until you change it, lose your signal, or change your SIM.

Tip

To change network settings from the Phone keypad, tap Menu > Options > Network tab. The network your device is currently using will be listed at the top of the screen.

#### See also

View available networks

Set preferred networks

Manually select a network

Add a network

# Change phone settings

- Tap > Settings > Phone.

You can customize phone settings, such as the ring type and ring tone to be used for incoming calls, and the keypad tone to be used when entering phone numbers. You can also protect your phone from unauthorized use.

You can customize phone settings, such as the ring type and ring tone to be used for incoming calls, and the keypad tone to be used when entering phone numbers.

Tip

To change phone settings from the Phone keypad, tap Menu > Options > Phone tab.

Tip

To change phone settings from the Phone keypad, tap Menu > Options.

#### See also

Change the ring type

Change the ring tone

Secure the phone

# Change the ringer volume

As you move between loud and quiet environments throughout your day, you may want to change the ringer volume to suit your situation.

1. Tap .
2. Under , move the slider to the desired volume level.

Tips

Select On, Vibrate, or Off to quickly change both the ringer and system volume settings.

You can also press the VOLUME control on your device to quickly change both the ringer and system volume settings.

#### See also

Adjust the volume for sounds

Change the ring tone

# Change the ring tone

You can select a ring tone to notify you of incoming calls.

1. From the Phone keypad, tap Menu > Options > Phone tab.
2. In the Ring tone list, tap the sound you want to use.

1. From the Phone keypad, tap Menu > Options.
2. In the Ring tone list, tap the sound you want to use.

Tip

To use custom .wav, .mid, or .wma files as ring tones, use ActiveSync on your PC to copy the file to the /Windows/Rings folder on your device. Then, select the sound from the Ring tone list. For more information on copying files to your device, see ActiveSync Help on your PC.

#### See also

Change the ring type

# Change the ring type

You can change the way that you are notified of incoming calls. For example, you can choose to be notified by a ring, a vibration, or a combination of both.

1. From the Phone keypad, tap Menu > Options > Phone tab.
2. In the Ring type list, tap the desired option.

1. From the Phone keypad, tap Menu > Options.
2. In the Ring type list, tap the desired option.

#### See also

Change the ring tone

# Change services settings

1. Tap > Settings.
2. Tap Phone > Services tab.

You can access and configure settings for the phone services you subscribed to through your wireless service provider. For example, you may want to block certain types of incoming and/or outgoing calls, forward incoming calls to a different phone number based on your situation, be notified of incoming calls when you're already in a call , or let others know your identity when making calls.

Tip

To change services settings from the Phone keypad, tap Menu > Options > Services tab, tap a service, and then tap Get Settings.

#### See also

Block calls

Forward calls

Use Call Waiting

Display Caller ID

Enter a voice mail or text message phone number

Limit calls to specific area codes or phone numbers

# Enter a voice mail or text message phone number

To use voice mail or send text messages (SMS), ensure that you enter the correct voice mail phone number or text message phone number in Phone settings.

To use voice mail or send text messages (SMS), ensure that you enter the correct voice mail phone number or text message phone number in Phone settings. Sending text messages is not included in all network service plans.

1. From the Phone keypad, tap Menu > Options > Services tab.
2. Tap Voice Mail and Text Messages, and tap Get Settings.
3. Enter the voice mail or text message phone number in the appropriate box.

1. From the Phone keypad, tap Menu > Options.
2. Enter the voice mail or text message phone number in the appropriate box.

#### See also

Change services settings

# Create a speed dial entry

You can create speed dials for frequently-called phone numbers so you can dial a number with a single tap. Speed dials can only be created for numbers stored in Contacts.

1. Tap > Phone > Speed Dial.
2. Tap Menu > New.
3. Tap a contact.
4. Tap the phone number for which you want to create a speed dial.
5. In the Location box, select an available location for the new speed dial.

1. Tap > Phone > Menu > Speed Dial.
2. Tap Menu > New.
3. Tap a contact.
4. Tap the phone number for which you want to create a speed dial.
5. In the Location box, select an available location for the new speed dial.

Note

The first speed dial location is reserved for your voice mail.

Tip

To create a speed dial from Contacts, tap and hold the contact name, tap Add to Speed Dial, and then select an available location for the new speed dial.

#### See also

Make a call using speed dial

# Make a call using speed dial

1. Tap > Phone.
2. On the Phone keypad, tap and hold the speed dial number assigned to the contact you want to call.

Tips

If you can't remember which speed dial number to dial, on the Phone keypad, tap Speed Dial, and tap the speed dial number next to the contact you want to call.

If you can't remember which speed dial number to dial, on the Phone keypad, tap Menu > Speed Dial, and tap the speed dial number next to the contact you want to call.

To dial a two-digit speed dial number, on the Phone keypad, tap the first digit, and then tap and hold the second digit.

#### See also

Create a speed dial entry

Make a conference call

# Make a conference call

You can create a phone session between yourself and two or more other parties.

- From the Phone keypad, dial the first number, tap Hold, dial the second number, and tap Menu > Conference. To add another party, tap Hold, dial the number, and tap Menu > Conference.

Tip

If you want to talk to one of the parties privately during the call, tap Menu > Private. To include everyone in the call again, tap Menu > Conference.

#### See also

Make a call using speed dial

Mute a call

# Manage calls using Call History

Call History provides the time and duration of all incoming, outgoing, and missed calls, and a summary of total calls. Call History also provides easy access to any notes taken during a call.

- To view Call History, from the Phone keypad, tap Call History.
- To change the Call History view, tap Menu > Filter and select a different view. For example, you can view only missed or incoming calls. When you filter By Caller, you see a list of all contacts on your device who have a phone number assigned to them.
- To reset the Recent Calls counter, tap Menu > Call Timers > Reset. The All Calls counter cannot be reset.
- To delete Call History items older than a specific amount of time, tap Menu > Call Timers, and under Delete call history items older than, select a time period.
- To clear the entire Call History, tap Menu > Delete All Calls.

Tip

To quickly see the time, date, and duration of a call, tap the white area of the call's entry.

#### See also

Take notes during a call

# Manually select a network

There may be times when you want to manually select a different wireless network to use. For example, you may want to control costs by knowing when connectivity for your current, selected network is unavailable.

1. From the Phone keypad, tap Menu > Options > Network tab.
2. In the Network selection list, tap Manual, and select the network you want to use.
3. When your current network is unavailable, tap Select, and manually select a different network to use.

#### See also

View available networks

Set preferred networks

Add a network

# Secure the phone

You can protect your phone from unauthorized use by assigning a type of password called a PIN (personal identification number). Your first PIN will be given to you by your wireless service provider.

1. From the Phone keypad, tap Menu > Options > Phone tab.
2. Tap Require PIN when phone is used.

> To change the PIN at any time, tap Change PIN.

Tip

Emergency calls can be placed at any time, without requiring a PIN.

# Set preferred networks

You can set your preferred networks in the order you want your device to access them. For example, if your first preferred network is unavailable, your device will try to access your second preferred network.

1. From the Phone keypad, tap Menu > Options > Network tab.
2. Tap Set Networks and follow the instructions on the screen.
3. Once you have set your preferred networks, return to the Network tab, and in the Network selection list, tap Automatic.

#### See also

View available networks

Manually select a network

Add a network

# Take notes during a call

- To create a note during a call, tap Note and enter your note.

Tip

To access a note you created during a call, in the Call History list, tap and hold the name or number for the phone call entry containing the note, and tap View Note. You can also access the note directly from Notes in the Calls folder.

#### See also

Manage calls using Call History

# Display Caller ID

You can provide a way for people to know your identity when you are calling them.

1. From the Phone keypad, tap Menu > Options > Services tab.
2. Tap Caller ID > Get Settings.
3. Tap Everyone.

Tip

To prevent your identity from being displayed to others, tap No one.

#### See also

Block calls

Forward calls

Use Call Waiting

# Block calls

Use Call Barring to block certain types of incoming and/or outgoing calls.

1. From the Phone keypad, tap Menu > Options > Services tab.
2. Tap Call Barring > Get Settings.
3. Select the type of incoming and/or outgoing calls you want to block.

#### See also

Display Caller ID

Forward calls

Use Call Waiting

# Forward calls

Use Call Forwarding to forward all incoming calls to a different number.

1. From the Phone keypad, tap Menu > Options > Services tab.
2. Tap Call Forwarding > Get Settings.
3. Select the Forward all incoming phone calls check box, and enter the phone number that is to receive forwarded calls.

You can also use Call Forwarding to forward incoming calls to a different number based on your situation.

- Select the Unavailable check box to forward calls only when your phone is turned off or you are unreachable.
- Select the Busy check box to forward calls only when the line is busy.
- Select the No answer check box to forward calls only when you can't answer your phone.

#### See also

Block calls

Display Caller ID

Use Call Waiting

# Use Call Waiting

Call Waiting notifies you of incoming calls when you are already in a phone session.

1. From the Phone keypad, tap Menu > Options > Services tab.
2. Tap Call Waiting > Get Settings.
3. Tap Notify me.

Tip

To stop using Call Waiting, tap Do not notify me.

#### See also

Block calls

Forward calls

Display Caller ID

# Mute a call

During a call, you can mute your microphone so that the person with whom you are speaking cannot hear you, but you can still hear him or her. This is useful if, for example, you do not want the other person to hear a conversation or background noise on your side of the call.

- From the Phone keypad, tap Mute.

#### See also

Make a conference call

# Turn the phone on and off

You can turn your phone on and off while keeping your device turned on.

1. While using any program on your device, tap .
2. Tap Wireless Manager.
3. Tap the Phone button to turn the phone off. If it is already turned off, the button is a lighter color and displays an icon marked with an X.

Tip

To receive calls when your device is turned off, leave the phone turned on.

#### See also

Answer a call

# View available networks

You can view all wireless networks available to you.

1. From the Phone keypad, tap Menu > Options > Network tab.
2. Under Network selection, select Manual.

   The list of available networks is displayed.

#### See also

Set preferred networks

Manually select a network

Add a network

# How do I...

Change services settings

# How do I...

Change phone settings

# How do I...

Change network settings

# How do I...

Create a speed dial entry

Make a call using speed dial

# How do I...

Create a speed dial entry

# How do I...

Manage calls using Call History

Take notes during a call

# How do I...

Answer a call

Make a call using speed dial

Make a conference call

Take notes during a call

Secure the phone

Change phone settings

Turn the phone on and off

Overview of Phone

# How do I...

Display Caller ID

# How do I...

Forward calls

# How do I...

Use Call Waiting

# How do I...

Enter a voice mail or text message phone number

# How do I...

Manually select a network

# How do I...

Secure the phone

# How do I...

Manage calls using Call History

# How do I...

Block calls

Limit calls to specific area codes or phone numbers

# How do I...

Make a conference call

# How do I...

Manually select a network

# Put a call on hold

During a call, you can put the call on hold so you can call another number or answer an incoming call. If you have more than one call on the line, you can move from one call to the other.

- To put a call on hold, tap Hold.
- To move from one call to another, tap Swap.

#### See also

Make a conference call

# Assign a ring tone to a contact

To easily identify who is calling you by the ring tone, you can assign a specific ring tone to each contact.

1. Tap > Contacts.
2. Tap the contact you want to assign a ring tone to.
3. Tap Menu > Edit.
4. Tap Ring tone and tap the ring tone you want.
5. Tap OK.

#### See also

Add a picture to contact information

To easily identify who is calling you by the ring tone, you can assign a specific ring tone to each contact.

1. Tap > Contacts.
2. Tap the contact you want to assign a ring tone to.
3. Tap Menu > Edit.
4. Tap Ring tone and tap the ring tone you want.
5. Tap OK.

#### See also

Add a picture to contact information

# How do I...

Copy a contact from a SIM to a device

# Copy a contact from a SIM to a device

1. Tap > Contacts.
2. Tap the contact.
3. Tap Menu > Save to Contacts.

#### See also

Create a contact

# Limit calls to specific area codes or phone numbers

You can restrict your phone to dial only the phone number(s) or area code(s) that you specify in a Fixed Dialing list.

1. From the Phone keypad, tap Menu > Options > Services tab.
2. Tap Fixed Dialing > Get Settings.
3. Select Enable fixed dialing.
4. To add a number to the list, tap Menu > Add.
5. In Add or change the number pattern, enter the phone number or area code you want to be restricted and tap Done.
6. Repeat steps 4 and 5 to add more numbers, and tap Done twice when you are finished.
7. Enter PIN2 and tap Done.

# How do I...

Limit calls to specific area codes or phone numbers

Block calls

# Add a network

If you don't see the network you want in the list of preferred networks, you can add one to the list.

1. From the Phone keypad, tap Menu > Options > Network tab.
2. Tap Menu > Set Networks.
3. Tap New Network.
4. Do one of the following:
   - Select Specify numeric code if you know the code of the network you want to add, and enter the code.
   - Select Add a network from the list if you don't know the code of the network, and select a network from the list.
5. Tap OK.

# How do I...

Add a network

# How do I...

Compose and send a message

Create a contact

# How do I...

Limit calls to specific area codes or phone numbers

Block calls