# Change peak times

Set peak times to reflect working hours or other times when you experience high mail volume.

1. In ActiveSync on the device, tap Menu > Schedule.
2. Tap Adjust peak times to fit your schedule.
3. Select the days and hours you want to use as peak times.
4. Tap OK.

#### See also

Change the synchronization schedule

Synchronize as items arrive

Start and stop synchronization

# Change the synchronization schedule

Schedule wireless synchronization to occur automatically at regular intervals.

1. In ActiveSync on the device, tap Menu > Schedule.
2. Do one or more of the following:

   To sync | Do this
   --- | ---
   When you are working or e-mail volume is high | Select a shorter interval in the Peak times list.
   When e-mail volume is low | Select a longer interval or As items arrive in the Off-peak times list.
   While roaming | Tap Use above settings when roaming. Tip: To minimize roaming charges, clear the check box.
   When you select Send in Messaging on the device | Select the Send/Receive when I click Send check box.

Important note

> The device power-down timer is reset each time you synchronize. If you schedule a synchronization interval that is shorter than the time interval set for the device to power down automatically, the device will never turn off to save battery power.

#### See also

Change peak times

Synchronize as items arrive

Start and stop synchronization

Synchronize directly with Exchange Server

Make the battery last longer

# Connect to a PC via a cable or cradle

USB is the most common cable type, and the baud and/or cable type is set automatically. You can manually change the connection settings as described below. The next time you connect your device to the PC, this new setting will be used.

1. Tap > Programs > ActiveSync.
2. Tap Menu > Connections.
3. Under Synchronize all PCs using this connection, select a baud or cable type.

#### See also

Connect to a PC via infrared

Connect to a PC via Bluetooth

# Connect to a PC via infrared

1. Follow the instructions in ActiveSync Help on the PC for setting up your PC to receive infrared beams.
2. Line up the infrared (IR) ports according to the instructions in the manufacturer's documentation for your device, so they are unobstructed and within close range.
3. On the device, tap > Programs > ActiveSync.
4. Tap Menu > Connect via IR.
5. Tap Sync.

#### See also

Connect to a PC via a cable or cradle

Connect to a PC via Bluetooth

# Start and stop synchronization

1. Connect your device to the PC using Bluetooth, infrared (IR) or a cable or cradle. If the only way you are synchronizing is wirelessly with Exchange Server, you do not have to connect the device.
2. On the device, tap > Programs > ActiveSync > Sync.
3. To end synchronization before it completes, tap Stop.

#### See also

Connect to a PC via a cable or cradle

Connect to a PC via Bluetooth

Connect to a PC via infrared

Synchronize directly with Exchange Server

Change which information is synchronized

Change the synchronization schedule

Synchronize as items arrive

# Synchronize as items arrive

You can schedule automatic synchronization between your device and Exchange Server every time an item arrives or is changed in Exchange Server if:

- Your company is running Microsoft Exchange Server with Exchange ActiveSync.
- You have already performed your first full synchronization with Exchange Server.

Note

Before changing synchronization settings on the phone, disconnect it from your PC.

1. In ActiveSync on the device, tap Menu > Schedule.
2. Do one or both of the following:
   - Under Peak times, select As items arrive. It's more cost-efficient to synchronize on a regular schedule when mail volume is high.
   - Under Off-peak times, select As items arrive. This can be more cost-efficient than synchronizing on a regular schedule when mail volume is low.

Tip

To set the days and hours that make up your peak and off-peak times, tap Adjust peak times to fit your schedule.

#### See also

Change the synchronization schedule

Change peak times

Start and stop synchronization

# Synchronize directly with Exchange Server

You can sync directly with Exchange Server using a connection to either a wireless network or a PC.

1. In ActiveSync on the device, tap Menu > Configure Server. If you have not yet set up sync with Exchange Server, this will say Add Server Source.
2. In Server address, enter the name of the server running Exchange Server. Then tap Next.
3. Enter your user name and network password, and the name of the domain to which your computer is connected.
4. To synchronize your device with your computer automatically, select Save password, then tap Next.
   - To change the rules for resolving synchronization conflicts, tap Advanced.
5. Select the check boxes for the types of information items you want to synchronize with Exchange Server.
6. To change available synchronization settings, select the type of information and tap Settings.
7. Tap Finish.

Note

You can also use the Sync Setup Wizard to set up the device to synchronize remotely with Exchange Server. This wizard is started when you connect your mobile device to your PC after installing ActiveSync on the PC.

#### See also

Change the synchronization schedule

Synchronize as items arrive

Change peak times

Start and stop synchronization

# How do I...

Connect to a PC via a cable or cradle

Connect to a PC via infrared

Connect to a PC via Bluetooth

# How do I...

Change the synchronization schedule

# How do I...

Change which information is synchronized

Change the synchronization schedule

# Help on the Web

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# How do I...

Change the synchronization schedule

Change peak times

# How do I...

Change the synchronization schedule

# Help on the Web...

Additional Help is available on the Web.

To browse the on-line Help:

1. Open Internet Explorer Mobile.
2. Tap Favorites.
3. Tap Explore Windows Mobile.

To search Help on this device, tap here.

# How do I...

Connect to a PC via a cable or cradle

Connect to a PC via Bluetooth

Connect to a PC via infrared

# How do I...

Change peak times

Change the synchronization schedule

# How do I...

Change the synchronization schedule

Change peak times

# How do I...

Change the synchronization schedule

# How do I...

Change the synchronization schedule

# How do I...

Start and stop synchronization

Connect to a PC via a cable or cradle

Connect to a PC via infrared

Connect to a PC via Bluetooth

Troubleshoot an ActiveSync cable connection

# How do I...

Change the synchronization schedule

# How Do I...

Connect to a PC via a cable or cradle

Connect to a PC via infrared

Connect to a PC via Bluetooth

Troubleshoot an ActiveSync cable connection

# What happens to my information when I synchronize with multiple computers?

You can set up your device to synchronize with more than one PC, or with a combination of one or more PCs and Exchange Server. When you synchronize with multiple computers, the items you synchronize will appear on all of the computers with which they are synchronized.

Example: You have set up synchronization with two computers named C1 and C2, which have different items. You sync Contacts and Calendar on the device with both computers. The result:

- All of the contacts and calendar appointments that were on C1 are now also on C2.
- All of the contacts and calendar appointments that were on C2 are now also on C1.
- All of the contacts and calendar appointments from both computers are on your device.

Note

Outlook e-mail can be synchronized with only one computer.

#### See also

Change which information is synchronized

Change the synchronization schedule

# Change which information is synchronized

Note

Before changing synchronization settings on the phone, disconnect it from your PC.

1. In ActiveSync on the device, tap Menu > Options.
2. Do one or both of the following:
   - Select the check box or boxes for any items you want to synchronize. If you cannot select a check box, you might have to clear the check box for the same information type elsewhere in the list.
   - Clear the check box for any items you want to stop synchronizing.
3. To stop synchronizing with one computer entirely, tap the computer name and tap Delete.

Notes

Outlook e-mail can be synchronized with only one computer.

To change available synchronization settings, select the type of information and tap Settings.

#### See also

Change the synchronization schedule

What happens to my information when I synchronize with multiple computers?

# Connect to a PC via Bluetooth

For best results, connect the device to the PC using USB to establish a synchronization relationship before connecting via Bluetooth.

1. Follow the instructions in ActiveSync Help on the PC for configuring Bluetooth on your PC to support ActiveSync.
2. On the device, tap > Programs > ActiveSync.
3. Tap Menu > Connect via Bluetooth. Make sure that the device and computer are within close range.
4. If this is the first time you have connected to this PC via Bluetooth, you must first complete the Bluetooth wizard on the device and set up a Bluetooth partnership with the PC.
5. Tap Sync.
6. To preserve battery power, turn off Bluetooth.

#### See also

Turn on and off Bluetooth

Connect to a PC via a cable or cradle

Connect to a PC via infrared

# Synchronize Outlook E-mail

When you synchronize Outlook e-mail on the PC with your device, e-mail messages are synchronized as follows:

- Messages in the Inbox folder on your PC or Exchange Server are copied to the Inbox folder of the Outlook E-mail account on your device.
- Messages in the Outbox folder on your device are transferred to Exchange Server or Outlook, then sent from those programs.
- After you delete a message on your device, the next time you synchronize it will be deleted from your PC or Exchange Server.
- The default sync settings are to synchronize messages from the last three days only and the first .5 KB of each new message, and not to sync file attachments.

Notes

You can also specify subfolders of the Inbox folder to be synchronized.

Tip

Text messages are not received via synchronization. Instead, they are sent to your device via your service provider.

Tip

Text messages are not received via synchronization. Instead, they are sent to your device via your service provider.

#### See also

Synchronize directly with Exchange Server

Change which information is synchronized

Synchronizing documents, workbooks, and notes

# Synchronize a favorite link

You can synchronize the Internet Explorer favorites on your PC with your device. This allows you to use them with Internet Explorer Mobile as well.

1. In ActiveSync on your PC, click Tools > Options, then select Favorites. For more information on using ActiveSync, see ActiveSync Help.
2. In Internet Explorer on your PC, save or move favorite links to the Mobile Favorites subfolder in the Favorites list. For more information on using Internet Explorer, see Internet Explorer Help on the PC.
3. Connect your mobile device to your PC. If synchronization does not start automatically, click Sync in ActiveSync on your PC.

#### See also

View favorites

Synchronizing documents, workbooks, and notes

Change which information is synchronized

# How do I...

Start and stop synchronization

# How do I...

Exclude an e-mail address from Reply All

Start and stop synchronization

# Synchronize documents, workbooks, and notes

You can synchronize any device files with your PC, including Word Mobile documents, Excel Mobile workbooks, and Notes. On the device, select the Files information type for synchronization in ActiveSync. The <device name> My Documents folder is created on the desktop of your PC. Place all files you want to synchronize with the device in this folder. Password-protected files cannot be synchronized.

All Word Mobile files, Excel Mobile files, and .pwi (Notes) files stored in the My Documents folder and its subfolders are synchronized with the PC.

For more information on synchronization or file conversion, see ActiveSync Help on the PC.

Notes

There are two ways to synchronize notes with your PC:

- Using Files synchronization: as described above.
- Using Notes synchronization: select the Notes information type for synchronization. All notes in My Documents and its subfolder on your device will appear in Outlook Notes on your PC. Handwritten text or drawings in Notes will appear on your PC as pictures. In addition, all notes in Outlook on the PC will be synchronized and will appear in Notes on the device.

#### See also

Change which information is synchronized

Unsupported features in Word Mobile

Unsupported features in Excel Mobile

Synchronize a favorite link

Synchronizing Outlook E-mail

# Change e-mail security options

ActiveSync allows you to set up S/MIME e-mail encryption and signing. You will have to obtain a valid certificate for signing or encrypting e-mail before you will be able to sign or encrypt mail successfully.

1. Tap > Programs > ActiveSync.
2. Tap Menu > Options.
3. Select the E-mail information type, then tap Settings.
4. Tap Advanced.
5. Do one or both of the following:
   - To encrypt all outgoing e-mail messages so the contents of a message cannot be viewed by anyone other than the intended recipient, select the Encrypt all outgoing e-mail messages check box.
   - To sign all outgoing e-mail messages so a recipient can be certain a message was sent by the claimed sender and has not been altered in any way, select the Sign all outgoing e-mail messages check box.
6. To select a certificate for signing or encrypting outgoing e-mail messages, tap Menu > Choose Certificate. You can select certificates to sign or encrypt e-mail messages individually, even if you do not choose to sign or encrypt all outgoing e-mail.

Note

Synchronizing e-mail using S/MIME encryption and signing is available only with Exchange Server 2003 Service Pack 2 or later.

#### See also

Synchronizing Outlook E-mail

Overview of certificates

View certificate details

Exclude an e-mail address from Reply All

# Exclude an e-mail address from Reply All

ActiveSync can help you manage your e-mail by eliminating your main e-mail address when you reply to all senders from the device. This can reduce the number of e-mails you receive and synchronize by ensuring that you do not receive your own e-mail.

1. Tap > Programs > ActiveSync.
2. Tap Menu > Options.
3. Select the E-mail information type and tap Settings.
4. Tap Advanced.
5. Enter the e-mail address you want to remove when replying to all senders in My e-mail addresses.

#### See also

Synchronizing Outlook E-mail

Overview of certificates

View certificate details

Change e-mail security options

# Troubleshoot an ActiveSync cable connection

Troubleshoot as described here if you are using a USB cable to connect your device to the PC, and ActiveSync does not recognize the device, or the program stops responding (or hangs) while connecting to ActiveSync. Troubleshooting is often a matter of systematically testing the possible solutions, usually beginning with the simplest for speed and convenience and moving on to more complex solution tasks. Try the following steps in order, one at a time, until one works for you. For more detailed information, go to the troubleshooting page on the Windows Mobile Web site (http://go.microsoft.com/fwlink/?linkid=56375&clcid=0x409).

1. Disconnect and reconnect the device.
2. Disconnect, restart, and reconnect the device.
3. Disconnect the device, restart the PC, then reconnect the device.
4. On the device, change the USB to PC setting:
   - Tap > Settings > Connections.
   - Tap USB to PC.
   - Change the setting for Enable advanced network functionality.
5. Do the following:
   - Disconnect the device.
   - Disable the PC firewall.
   - Reconnect the device.
6. Do the following:
   - Disconnect the device.
   - Disable the antivirus program.
   - Reconnect the device.
7. Do the following:
   - Disconnect the device.
   - Remove ActiveSync using Add/Remove Programs.
   - Install ActiveSync.
   - Reconnect the device.
8. Do the following:
   - Disconnect the device.
   - Open Network Connections in Control Panel on the PC.

   > Note If your Control Panel is set to Category View, open Network and Internet Connections, then open Network Connections

   - Right-click the local area connection created by ActiveSync, and click Properties. In the Connect using box, Windows Mobile-based device is displayed.
   - In This connection uses the following items, select every check box (to select all protocols).
   - Reconnect the device.

#### See also

Connect to a PC via a cable or cradle

Connect to a PC via infrared

Connect to a PC via Bluetooth

# Set up e-mail synchronization with an Internet service provider or a mobile operator

If you have an e-mail account with an Internet service provider or a mobile operator, set up e-mail synchronization between your device and that account by using this procedure.

1. Tap > Messaging > New Account.
2. Select an e-mail provider, and tap Next.
3. Enter your e-mail address.
4. To get e-mail server settings automatically, select Attempt to obtain e-mail settings from the Internet.
5. Tap Next.
6. After Auto configuration has finished, tap Next.
7. Enter the e-mail server address, and tap Next.
8. Enter your user name and password and the domain your computer is connected to.
9. Select Save password to synchronize your device with your computer automatically, and tap Next.
10. Select E-mail and any other type of information you want to synchronize, then tap Finish.

#### See also

Set up e-mail synchronization with Microsoft Exchange Server or Microsoft Outlook

# Set up e-mail synchronization with Microsoft Exchange Server or Microsoft Outlook

If your organization uses Microsoft Exchange Server to manage e-mail, or Microsoft Outlook is installed on your computer, set up e-mail synchronization between your device and the server or Outlook by using this procedure.

1. Tap > Messaging > Setup Outlook E-mail.
2. Tap Next.
3. Enter the server address, then tap Next.
4. Enter your user name and network password, and the name of the domain to which your computer is connected.
5. Select Save password to synchronize your device with your computer automatically, then tap Next.
6. Select E-mail and any other data you want to synchronize with Exchange Server, then tap Finish.

#### See Also

Set up e-mail synchronization with an Internet service provider or a mobile operator

# Change ActiveSync settings

After you set up synchronization using the Sync Setup wizard on the PC, you can change your synchronization settings:

- If you want to change ActiveSync settings for synchronizing with a PC, use ActiveSync on the PC. For more information, see "Changing the amount of information synchronized" in ActiveSync Help on the PC.
- If you want to change ActiveSync settings for synchronizing with Exchange Server, use ActiveSync on your device, as described in Change which information is synchronized.

#### See Also

Change the synchronization schedule | Synchronize directly with Exchange Server

# Install and set up ActiveSync

1. Install ActiveSync on your PC, as described on the Windows Mobile Getting Started Disc. After Setup completes, the Sync Setup Wizard automatically starts when you connect your device to the PC.
2. Follow the instructions on the screen to complete the wizard. In the Sync Setup Wizard, you can:
   - Create a synchronization relationship between your PC and your device.
   - Configure an Exchange Server connection to synchronize directly with Exchange Server. To synchronize your device with Exchange Server, obtain the name of the Exchange Server and your user name, password, and domain name from your administrator before completing the wizard.
   - Choose information types to synchronize.

Note

When you finish the wizard, ActiveSync synchronizes your device automatically. After synchronization completes, you can disconnect your device from your PC.

# Change settings for an information type

Note

Before changing synchronization settings on the phone, disconnect it from your PC.

1. Tap > Programs > ActiveSync.
2. Tap Menu > Options.
3. Select one of the information types.
4. Tap Settings. If Settings is dimmed, there are no configurable settings for that item.

# View information about sync status

ActiveSync keeps synchronization status messages on a status page for you to view at any time. You can view status in one of the following ways:

- When alert text is displayed on the ActiveSync main page, tap the alert text to open the status page.
- Tap Start > ActiveSync, then tap Menu > Status.

Note

Some errors interfere with automatic synchronization. If you suspect that a scheduled synchronization has not occurred, try to synchronize your information manually. A successful manual synchronization resets automatic synchronization. For more information, see "Synchronizing Information" in ActiveSync Help on the PC.